1. Overview

This policy applies to:

• NariBot WhatsApp Subscription (monthly and annual plans)
• NariBot PaaS (Platform-as-a-Service) fees
• Any paid partner programme fees or workshop fees collected via bossma.in

Free-tier NariBot access (onboarded through institutional partners) involves no payment and is therefore not subject to this policy.

2. NariBot WhatsApp Subscription — Individual Users

2.1 Free Trial

If you are on a free trial, you will not be charged during the trial period. You may cancel at any time during the trial at no cost. No refund is necessary as no payment has been collected.

2.2 Cancellation

• You may cancel your subscription at any time by messaging CANCEL to NariBot on WhatsApp or contacting support@bossma.in
• Cancellation takes effect at the end of your current billing period
• You retain access to subscribed features until the end of the paid period
• No further charges are made after cancellation

2.3 Refund Eligibility

Scenario	Refund	Timeframe
Cancellation within 7 days of first paid subscription (no significant use)	Full refund	7–10 business days
Cancellation after 7 days of subscription	No refund for current period; no future charges	Immediate cancellation
Annual plan cancelled within 30 days of renewal, with less than 10% of the year elapsed	Pro-rata refund for unused months	10–14 business days
Service outage exceeding 72 consecutive hours caused by BossMa	Pro-rata credit for downtime period	Applied to next billing cycle
Duplicate payment due to technical error	Full refund of duplicate amount	5–7 business days
Unauthorized transaction (reported within 48 hours)	Full refund after investigation	7–10 business days after investigation

2.4 Non-Refundable Situations

• Subscription fees where the service has been substantially used
• Cancellation after 7 days of a monthly plan
• Accounts suspended due to violation of our Terms and Conditions
• Dissatisfaction with AI response quality, where the service has functioned as described
• Change of mind after the 7-day window

3. NariBot PaaS — Institutional Partners

3.1 Setup and Onboarding Fees

Setup, integration, and onboarding fees are non-refundable once the onboarding process has commenced, as these involve bespoke technical work, configuration, and resource allocation.

3.2 Monthly / Annual Platform Fees

• Annual PaaS fees paid in advance: If BossMa terminates the agreement without cause, a pro-rata refund of the unused period will be issued within 30 days
• If the partner terminates early: no refund of prepaid annual fees unless BossMa is in material breach
• Monthly PaaS fees: no refund for the current month; no future charges after termination notice period

3.3 Service Credits

If we fail to meet SLA commitments specified in the applicable MSA, service credits will be applied as per the SLA schedule in that agreement. Credits are applied against future invoices and are not redeemable for cash.

3.4 Disputes

PaaS billing disputes must be raised in writing within 30 days of the invoice date. Disputes raised later cannot be considered. Undisputed amounts remain due on the original payment terms.

4. How to Request a Refund

1. Email support@bossma.in with subject line "Refund Request — [your registered mobile number or organisation name]"
2. Include: your reason for refund, date of payment, amount, and any relevant screenshots or transaction IDs
3. We will acknowledge your request within 48 hours
4. We will assess and respond with our decision within 7 business days
5. Approved refunds are processed to the original payment method within the timeframes specified in Section 2.3 or 3.2 above

Refunds will be credited to the original payment instrument (UPI, card, net banking) used at the time of purchase. We do not issue refunds in cash or to a different payment instrument.

5. GST and Tax Treatment

Refunds are processed inclusive of GST. We will issue a credit note for GST purposes as required under the CGST Act, 2017. PaaS partners will receive revised tax invoices or credit notes as applicable.

6. Consumer Grievance

If you are not satisfied with our refund decision, you may:

• Escalate to our Grievance Officer at privacy@bossma.in — response within 30 days
• File a complaint with the National Consumer Helpline (NCH): 1800-11-4000 or consumerhelpline.gov.in
• Approach the Consumer Disputes Redressal Commission having appropriate jurisdiction